Refund policy

RETURN & REFUND POLICY

At Sternian, we are committed to providing premium quality products and an exceptional customer experience.

Please review our return and refund policy carefully before making a purchase.

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RETURNS

We accept returns within 7 days of receiving your order.

To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.

Items that are worn, damaged, washed, or altered are not eligible for return.

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NON-RETURNABLE ITEMS

The following items cannot be returned:
- Final sale items
- Gift cards
- Customized or personalized products

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REFUNDS

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping fees are non-refundable.

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EXCHANGES

We only replace items if they are defective, damaged, or if the wrong item was received.

To request an exchange, please contact us first.

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RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received was incorrect or defective.

We recommend using a trackable shipping service.

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DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

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CONTACT US

For return or refund inquiries, please contact:

Email: sternianx@gmail.com

Thank you for shopping with Sternian.

Wear Your Standard.